My Virtual StrongBox has an extensive library of technical documentation and video for members directly within the user interface. From time to time members may experience technical difficulties. The primary method for requesting assistance is directly through your client portal link provided by My Virtual StrongBox. Please visit https://virtualstrongbox.zendesk.com to create a profile to share with your administrative teams.

The General Printer ID that is specified in Tool #326 CU Hardware Configuration does not control where screenshots are printed. The screen shot configuration needs to be changed on the virtual workstation device. Contact the network help desk for assistance. There should be 3 sessions per workstation (G0, G1, and G2). The screen shot printer can be modified here.

When a device first connects to the iSeries, a virtual device is created - consider it a placeholder for that workstation or printer. Only one device can exist for each ID, which is why only one person can sign into a printer at a time. Throughout the virtual devices lifecycle, there are several different statuses that device can be in. Read below for some details! Workstations VARY ON PENDING - this is the default status of the virtual device. This status means the device is ready and wai  More...

GOLD cannot be installed directly on an iPad. However, GOLD can be accessed from a remote session server via various thin client access methods such as RDP emulators, etc. in much the same way Virtual Branch functions. However, CU*Answers does not officially support accessing GOLD via an iPad at this time. CUs can certainly access GOLD in this manner, though it is recommended they follow best practices and FFIEC/NCUA VPN recommendations concerning two factor authentication, encrypted sessions, P  More...

The differences ultimately come down to control and cost. The online ASP system is the fastest, simplest, most inexpensive way to get started with an e-documents strategy for your credit union. With online ASP you offload the back-end service management headaches to CU*Answers. We manage, backup, secure, and patch/upgrade the eDOC servers and databases and these processes fall under our SAS 70 and third party security audits. The online ASP system consists of electronic storage of receipts, loan  More...

The Internet Retailer Support Center (IRSC) is a support desk at CU*Answers for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites for forms saved in different places! Credit unions looking to expand their virtual channel marketplace will be able to shop and explore the offerings online as well as check project development status. The  More...

A Gweep is a combination of a GUAPPLE and an iSweep. The base unit is identical to a GUAPPLE and it runs a virtualized copy of an iSweep appliance, eliminating the need for two physical units. (Note: on the network, the Gweep is still two logical units and requires two unique IP addresses - one for the GUAPPLE half, one for the iSweep half.) The network requirements for the Gweep are identical to that of the iSweep. Please review the articles below and ensure that the requirements of both   More...

Save trees, save paper – Use your credit union’s virtual printer instead! Ever wondered how to generate a report without wasting paper actually printed a hard copy? HOLD it instead! Wherever you can enter a printer ID, you can enter HOLDxx (where xx is your credit union’s 2-character CUID) and the report can be viewed in your spooled files list but will not actually print a hard copy unless you move to one of your printer queues. TIP: You can also send things to the INST  More...

CU*Answers is occasionally asked about controls regarding ransomware and backups. Some questions are related to our data processing software (CU*BASE) and others are related our Imaging System (CU*Spy). CU*Answers and our credit union clients are on entirely separate, segregated networks, and therefore it is highly unlikely if one business victimized by ransomware that both entities would be affected. The CU*Spy discussion does not apply to clients that have their own in-house imaging solutio  More...

Encrypted backups are made to NAS devices. Backup system is monitored 24/7. Backups are made daily. Backups are virtualized for speedy recovery. Credit unions may purchase media, or may download all their reports and documents to their own in-house devices. These backup processes are tested quarterly.

The Alerts page is a link reached by clicking on the “NET” globe at the top right portion of your CU*BASE GOLD screen. A drop-down menu with several links appears, and Alerts is one of them. The Alerts page is used to warn you of any unforeseen problems, let you know about any issues that have suddenly come up, quickly make you aware of important announcements, and let you know about enhancements and corrections as they occur. It is a virtual bulletin board for important, late-bre  More...

If you are a new client, the CU*BASE Conversion Team will provide you with a tentative schedule for the 3 weeks of virtual or online training. You may adjust this schedule as needed, assign trainers, and attendees. For existing clients, visit our web site at www.cuanswers.com , click Clients then Education to view all education opportunities, including online courses.

What is the difference between writers, printers, spool files and OUTQs ? Have you ever been confused when someone said “What is in your OUTQ?” Do you ever run a report and then wonder why it's not printing? What is a spool file? Let's get the terms straight. Writer (Printer) To start, think of writers and printers as the same thing. It's how the IBM system refers to its connection to a physical printer. OUTQ Next, an OUTQ (an abbreviation for output queue, commonly prono  More...

Refer to the resources below for assistance with these topics. These topics are covered in the virtual or on-site Mortgage training offered by Lender@VP.

Almost without exception, this printing problem is caused by working on a session that has no default printer configured. There are usually three sessions set up for you, (G0 G1 G2) so if your workstation ID shows G3 or higher, you most likely no longer have a default printer. How do you get a default printer? When you launch a GOLD icon for the first time on a new workstation, it creates a "virtual device" on the AS/400 system here at CU*Answers. It is a newborn device and doesn't know where to  More...

Your credit union separates deposited items into three types: On-Us (member share drafts that can be cleared internally), Transit items (checks drawn on U.S. financial institutions that can be collected electronically), and Miscellaneous (checks and other items that cannot be legally collected electronically, such as foreign items, savings bonds, and damaged or poor quality items). All items of similar Work Types are placed into batches. A credit ticket is attached and each batch scanned using t  More...

MPLS stands for Multi-Protocol Label Switching. Bet that clears things right up, huh? As the name suggests, it is capable of handling multiple protocols (in fact it actually supports both OSI Layer 2 and Layer 3 services) including Ethernet, Frame Relay, and ATM. But let's not get crazy with techno-jargon. If you want that, I'll include some links below for further edification. Here's what it means to us: MPLS is a new and better way of delivering sensitive and critical information to your insti  More...

This virtual credit union has no physical devices bound to it, therefore no printing is possible. Printing will be possible once live training has started. bedrock

You will have access to a Virtual Credit Union generally 5 weeks before your conversion date. Two weeks before, you will have personalized training using your own credit union data at your location with CU*Answers staff. In our experience, this makes for a successful transition. learning education

CU*BASE can print virtually every credit union document using a laser printer, including: Corporate checks and money orders Member starter/ replacement checks Loan documents and other custom forms TIS forms, membership cards, fee schedules and other custom-designed member account forms Daily reports Member notices Certificates

-There is one screen for the user. The transaction receipt pops, and displays two rows of denomination boxes: CASH IN |__| |__| |__| |__| |__| |__| ONE FIVE TEN TWEN FIFT HUND CASH OUT|__| |__| |__| |__| |__| |__| -The system OCRs the receipt and finds the cash in and cash back amounts. The teller cannot print the receipt until the denomination counts total the In and Cash Back amounts. Note: They had issues with our concatenated multiple receipts   More...

Very minimal. An initial setup fee of $ 250.00 per installation is planned. A nominal monthly maintenance fee of $100.00 per unit and a per item processing/archiving fee will be your only other standard cost. This strategy is intended to virtually eliminate the front-end investment technology risk clients often incur.

Most third-party solutions would require significant hardware, software, and/or telecommunications investments to get started. The beauty of our solution is that you will incur virtually no cost to begin the service. Infrastructure investments have been made by both Xtend and CU*Answers on your behalf in order to be able to deliver this cost-effective solution.

You will need to call CU*Answers Systems Team; the virtual objects for your workstation device are retaining incorrect settings from the time of their creation. We will need to delete all instances of your workstation virtual device (...G0, ...G1, ...G2, etc.). You will then launch three GOLD sessions to recreate the virtual devices. After that but before you sign on to any sessions, we will need to reload your default printer into the recreated virtual devices.

Lender on the Road only requires the printer to be installed in Windows. Unlike CU*BASE GOLD, it doesn’t require connectivity to CU*Answers or a CU*BASE virtual printer device or print session. For more information or hardware guidelines, please visit: Lender on the Road http://www.lenderontheroad.com/index.php or contact a Systems Associate at mailto:systems@cuanswers.com .